RubberForm Accepts VISA and MasterCard for all orders whether they are online, mail, phone or fax orders
RubberForm accepts purchase orders with approved credit.
RubberForm Recycled Products, LLC accepts checks in U.S. currency drawn from U.S. banks for mailed orders. The checks must be MICR encoded. See the Mail, Phone and Fax Purchases page for detailed contact information and instructions.
RubberForm Recycled Products, LLC accepts wire transfers for any order. Please contact us for more information at 716-478-0404 or contact RubberForm Sales.
RubberForm Recycled Products, LLC Sales is open 8:00AM to 5:00PM U.S. Eastern Standard time, Monday through Friday. Please choose the best method for you to contact us and include required information about your payment method.
If you are not satisfied with your RubberForm Recycled Product for any reason, you may request a full refund from RubberForm within 15 calendar days of your purchase of the product. Contact our Support Center at RMA@RubberForm.com or fax your request to 716-478-0408 to obtain your Return Merchandise Authorization (RMA) number. Include your name, address and order number in the email. We will respond with your RMA and details including shipping address and procedures. RMA numbers are valid for 10 calendar days from date of issuance. We are unable to accept returns without an RMA number.
To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in “as new” condition, in the original shipping container and or packaging. Any variance from these conditions could result in delay or forfeiture of your refund.
Refunds on purchases made with a credit card will only be credited to the same card. If the customer paid for product with a credit card, a refund will be issued for 100% of the purchase price, less shipping and handling, to the credit card originally used for payment, within 30 calendar days of the date of return.
If a customer paid for product with a bank draft or check and then returns the product, there will be a minimum of a 30-day waiting period before a refund check will be issued unless the customer provides a copy of the paid bank draft or paid check from his or her financial institution. The customer will be issued a refund check if product is received within the 30-day money back guarantee and the check or bank draft for the original purchase has cleared.
Refunds or credits are issued after receipt and inspection of returned goods. Refunds or credits do not include original shipping and handling charges.
Items received after the 15-day money-back guarantee are NON-refundable.
Shipping fees will not be refunded if shipment is refused at time of delivery.
Refunds cannot be given on non-purchased (rented) products except to cancel the remainder of the rental starting from the next payment period.
Refund/replacement will be issued after inspection process of returned product. No refunds will be issued to used or worn items. Items are subject to a 15% restocking fee.